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2023全国职业院校技能大赛中职酒店服务赛项题库（包括专业理论部分和英语部分）
2023全国职业院校技能大赛中职酒店服务赛项专业理论赛卷
餐饮服务部分
一、简答题
1.请列举中国菜的特点。
2.简述中餐午晚餐点菜单填写的步骤。
3.简述宴会“八知”、三了解”的内容。
4.简述接受点菜的要点。
5.简述英式早餐的内容。
6.营业结束后清理酒吧的主要内容。
7.自助餐厅餐前准备，服务员的具体工作有哪些？
8.承接宴会预订业务的程序是什么？
9.客房送餐食品服务的内容有哪些？
10.餐饮部是饭店组织机构中的重要组成部分，其职能有哪些？
11.酒吧酒具和杯具的清洗和消毒，应注意哪些问题？
12.请简述西餐菜品与酒水的搭配。
13.饭店员工言行举止应达到的基本要求有哪些？
14.简述鸡尾酒的基本结构。
15.简述红葡萄酒的服务流程。
16.请简述上菜规范摆放的具体要求。
17.列举青茶（乌龙茶）的主要特征。
18.请简述菜单定价必须遵循的基本原则。
19.标准菜谱的设计内容是什么？
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2023全国职业院校技能大赛中职酒店服务赛项专业英语问答赛卷
一、餐饮服务部分情景应答及答题要点：
1. Q: Ask the guests if they have a reservation with your restaurant.
2. Q: How do you check upon the guest’s name of the reservation?
3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.
4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?
5. Q: If you want to confirm the reservation of the dinner, what will you say?
6. Q: Inform the guest that the restaurant is fully booked at 6pm, and suggest him to book a table at 7:30pm.
7. Q: What would you do when the guest complains that the restaurant is too noisy?
8. Q: Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.
9. Q: How do you offer to take order for the guests in the evening?
10. Q: How do you ask the guest to check his bill?
11. Q: Visit the table to check if your service is satisfactory. Inform the guest the last course will be dessert.
12. Q: Ask the guest his preference for juice.
13. Q: Ask the guest’s choice of wine.
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