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硕士论文--酒店管理信息系统的分析与设计，共67页，36312字
摘 要
现代社会已进入电子化网络时代，市场竞争日趋激烈，这迫使各大酒店竞相完善自身的管理手段，提高自身服务水平，以求得更多的客源。
随着计算机技术和信息技术的日臻完善，通过计算机对酒店的日常事务进行现代化的科学管理，已经成为提高酒店形象、档次和服务水准的有效方式和必然选择。同时，酒店管理的电脑化，为强化酒店内部管理、提高员工工作效率、提高服务质量、减少经营漏洞、降低各项成本、增加营业收入、加速资金周转提供了可靠的技术手段和技术保障。因此，采用酒店管理信息系统进行酒店管理，对于大、中、小型酒店都是十分必要的。
酒店管理信息系统对酒店运行过程中人流、物流、资金流、信息流进行管理，将酒店服务水平定量化，为酒店管理提供标准化作业流程和快捷有效的沟通手段，使酒店内部经验知识共享、公关信息传播、客户关系管理、经营成本分析和预警、数据挖掘等得以全面实现。系统还通过提供各种经营、收入分析报表，使酒店领导实时动态地掌握酒店的经营状况，为酒店领导提供有力的决策支持。
本文以南昌某中型酒店管理信息系统的分析与设计为背景，针对中小型酒店的特点，从国内外研究现状和本文所做的工作入手，用软件工程的方法详细描述了开发中小型酒店管理信息系统（MIS）的基本过程。首先，在软件需求分析部分，对中小型酒店的业务流程及系统任务需求进行了分析和归纳，提出了新系统的逻辑模型；其次，在软件设计部分，在软件需求分析提出的逻辑模型的基础上科学合理地进行了系统物理模型的设计，对系统的功能模块进行了合理的划分；最后，在软件实现与运行部分，以南昌某中型酒店管理信息系统为例，给出了其系统运行、维护与管理的全过程，并提出了系统进一步完善的建议和措施。
关键词：酒店，管理信息系统，软件需求分析，软件设计
Abstract
The modern society has entered the electronic network age. Market competition is gradually vigorous. This force the management means competitively perfect oneself in each hotel, exaltation oneself service level, in order to get more sources.
With the improvement of the technologies in information along with the calculator technique, pass the calculator to proceed to the usual business of the wine shop modern of science manages, having become the exaltation wine shop image, file a valid way for with service level with the inevitable choice. At the same time, the computerization of the wine shop management, for enhance the wine shop inner part the management and increases employee's work efficiency, increase service quantity, reduce to operate the loophole, lower various cost, increment business income, accelerate the financing provides the dependable technique means to guarantees with technique. Therefore, the adoption wine shop management information system proceeds the wine shop manages, for big, middle and small wine shop is all very necessary.
The wine shop management information system circulates to the wine shop the process middleman flows, the logistics, funds flows, the information flows the proceeding manages, turning the wine shop service level fixed amount, for wine shop management the offering standardizes the homework process with fast effectively of communication means, make internal experience in wine shop knowledge shared, the public relations information spreads, customer relation management, operate the cost analysis with early warning, data scoop out wait can realizes completely. The system still passes offering every kind of management, income analysis statement, making the wine shop lead the solid hour to control dynamic the wine shop operates the condition, leads for the wine shop emollient decision in offering support.
This text with the analysis of the some medium-sized wine shop in Nan Chang management information system and design for background, aim at the characteristics of the small scaled wine shop in inside, commence with this text a work for doing from the domestic and international research present condition, the basic process that use the method of the software engineering the detailed describing the small scaled wine shop in inside in development management information system (MIS). First, in software require with analysis part, to business process and system mission needs of the small scaled wine shop proceeded the analysis with induce, putting forward the logic model of the new system; The next in order, design the part in the software, required with the last science in foundation of the logic model that analysis put forward to proceed the design of the system physics model reasonably in the software, proceeded the reasonable demarcation to the function mold piece of the system; Finally, realizes with circulate the part in the software, with the some medium-sized wine shop in Nan Chang manages the information system for a whole process for, giving out its system circulating, supporting and managing, and put forward the system further perfect suggestion with measure.
Keywords: Hotel, Management Information System, Software Requirements Analysis, Software design
目 录
摘 要 I
Abstract II
目 录 IV
第一章 绪论 1
1.1 背景 1
1.2 国内外研究现状 2
1.3 本文所做的工作 4
1.4 本文的结构安排 4
第二章 酒店管理信息系统需求分析 5
2.1 酒店管理系统业务流程 5
2.2 酒店账户信息及其管理 7
2.3 酒店财务信息及其管理 8
2.4 酒店内部信息及其管理 11
2.5 酒店管理信息系统功能需求分析 12
2.5.1 预订、接待、结账收银管理 12
2.5.2 夜审 17
2.5.3 客房管理 17
2.5.4 电话自动计费 18
2.5.5 经理查询 18
2.5.6 系统维护 19
2.5.7 财务管理 19
2.5.8 固定资产管理 21
2.5.9 采购管理 21
2.5.10 库存管理 23
2.5.11 人事、工资管理 23
第三章 酒店管理信息系统设计 25
3.1 系统模块划分 25
3.2 软、硬件结构与计算机处理流程 26
3.2.1 软件结构 26
3.2.2 硬件结构 27
3.2.3 计算机处理流程 27
3.3 酒店管理信息系统功能设计 28
3.3.1 预订功能设计 28
3.3.2 接待功能设计 30
3.3.3 客账处理功能设计 33
3.3.4 夜间稽核功能设计 35
3.3.5 客房管理功能设计 36
3.3.6 销售管理功能设计 36
3.3.7 餐饮收款功能设计 37
3.3.8 多媒体点菜系统功能设计 39
第四章 系统实现与运行分析 40
4.1 酒店简介 40
4.2 系统软硬件环境 41
4.3 预订和接待子系统运行分析 41
4.4 实际运行评价 55
第五章 结 束 语 57
参 考 文 献 58
致 谢 60