Part I Writing (30 minutes)
Part II Reading Comprehension (Skimming and Scanning) (15 minutes)
Directions: In this part, you will have 15 minutes to go over the passage quickly and answer the questions on Answer Sheet 1.
For question 1-7, mark
Y (for YES) if the statement agrees with the information given in the passage;
N (for NO) if the statement contradicts the information given in the passage;
NG (for NOT GIVEN) if the information is not given in the passage.
For questions 8-10, complete the sentences with the information given in the passage.
Don’ Allow Gossip to Position the Workplace
Kate was a senior teller at a branch of a large Canadian bank in Manitoba. She had enjoyed her job and her relationships with the other tellers—until recently.
A new teller, Joan, had been transferred to Kate’s location from another branch. At first, Joan seemed friendly and easy to get to along with. However, Joan soon began making critical comments about the supervisor to other tellers, including Kate. She added several of the part-time tellers to her “hit list” and finally turned her attention to some members of Kate’s team.
Joan gossiped about another teller’s lack of education, confiding, “She says she finished college but she didn’t.”Another target was the supervisor’s children. “No wonder her son isn’t getting good grades. She’s never home,” opined Joan. Then there was a teller’s wardrobe, which got this assessment: “I couldn’t believe she’d wear that to work and the supervisor would let her.”
Kate grew uncomfortable listening to Joan’s negative comments. She dreaded going into work. She tried to avoid Joan. She worried that the other tellers thought she was agreeing with Joan and that she enjoyed the sniping. Most of all, she didn’t know how to tell Joan to stop, fearing she’d be Joan’s next target.
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